Terms of service

📜 TERMS OF SERVICE – KXO GLOW

Last Updated: [2 June 2026]

Welcome to KXO Glow 💖
By using our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully before placing an order.

🛍️ 1. General Information

KXO Glow is a small South African beauty brand offering handmade and curated lip gloss products.

By accessing our website or placing an order, you confirm that:

  • You are at least 18 years old, or have permission from a parent/guardian
  • All information provided is accurate and complete
  • You agree to comply with these Terms of Service


💄 2. Products

We strive to display product colours, textures, and images as accurately as possible. However:

  • Slight variations may occur due to lighting, screen settings, or batch differences
  • All products are subject to availability
  • We reserve the right to update or discontinue products at any time


💳 3. Pricing & Payment

  • All prices are listed in South African Rand (ZAR)
  • We reserve the right to change pricing at any time without prior notice
  • Orders must be paid in full before processing
  • We accept secure payment methods displayed at checkout


🚚 4. Shipping & Delivery

  • Orders are processed within 1–3 business days after payment confirmation
  • Delivery is handled by third-party courier services
  • Estimated delivery time is 2–5 business days within South Africa
  • A flat shipping fee may apply unless otherwise stated

Please note:

  • Delivery delays caused by couriers are outside our control
  • Incorrect address details may result in delayed or failed delivery


🔁 5. Returns & Refunds

Due to hygiene and safety reasons:

  • We do not accept returns or exchanges on lip gloss products once delivered
  • Refunds are only issued if:
    • You received a damaged or incorrect item
    • The issue is reported within 48 hours of delivery

To request assistance, please email us with your order details and clear photos.


📦 6. Order Processing

We reserve the right to:

  • Cancel orders if payment is not completed
  • Refuse or cancel orders suspected of fraud or abuse
  • Limit quantities per customer if necessary


⚠️ 7. Liability

KXO Glow is not responsible for:

  • Any allergic reactions (please check ingredients before use)
  • Misuse of products
  • Courier delays or lost parcels after dispatch

By purchasing, you accept responsibility for ensuring product suitability.


🔐 8. Privacy

We respect your privacy. Any personal information collected is used only to:

  • Process orders
  • Deliver products
  • Communicate order updates

We do not sell or share your personal information.


💖 9. Brand Rights

All content on this website (including branding, images, and product names) belongs to KXO Glow and may not be copied or used without permission.


📩 10. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: [pending]
📍 Cape Town, South Africa
📱 Instagram/Tiktok: @kxoglow